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Assistance and Contact Information


There's a real person that answers your call!
In a world rampant with voicemail, isn't it nice to know you can still place your orders or get your questions answered by a real, live person? HYDRO-FIT Product Specialists are happy to help you make the right choice, answer your questions or guide you through our growing supply of aquatic health and fitness products.

Online
Use our online contact form
24 hours a day

Phone
Call toll free at 1-800-346-7295
M-F 7am-5 pm PST

Fax
Fax order to 541-484-1443
24 hours a day

Mail
HYDRO-FIT
160 Madison St.
Eugene, OR 97402-5031


There's Only One HYDRO-FIT
HYDRO-FIT is the most experienced water fitness company in the world. Our line of signature products has been tested for performance and durability by millions of water fitness enthusiasts worldwide. At HYDRO-FIT we design, develop and thoroughly test each product before we bring it to market. As a manufacturer, we strictly control the consistency of materials and the quality construction of every piece of HYDRO-FIT gear.

Returns and Exchanges
We take pride in our reputation for quality, value and customer service. If for any reason you are not completely satisfied with your purchase, we'll assist you with a prompt credit, refund or exchange. Limited to the terms and conditions of OUR GUARANTEE.

Payment Terms

  • Prepaid by credit card, check or money order
  • Net 30 upon credit approval (commercial, facilities and businesses only)
  • All orders shipped FOB Eugene, Oregon. Minimum shipping charge is $5.95
  • 1.5% monthly charge on all balances past due 30 days or more
  • Prices and terms subject to change without notice
Our Guarantee
If you are not completely satisfied with any HYDRO-FIT product, simply return it within 30 days of purchase for an exchange, credit or refund equal to the purchase price of the product. Shipping charges are refundable only if the product is determined to be defective and/or delivered to you in error.

Privacy Policy
We take measures to protect the information you provide against unauthorized access or use. We collect information you choose to submit when you visit our website, request to be placed on our mailing list or place an order. The information we collect is used to process and fulfill merchandise orders. It may be necessary for us to contact you to notify you of product availability or delivery delays. We also use information to notify you about products or services in which we believe you may be interested. We do not sell or rent any of your personal information. To express your preferences regarding the marketing or sharing of personal information, please email us at info@hydrofit.com or call us at 800.346.7295.


Shipping and Delivery
Standard orders ship via UPS, FedEx Ground or USPS. Please allow 7 to 10 days for delivery. Express service is available for time sensitive orders. Call 800.346.7295 for assistance.
MERCHANDISE TOTAL TOTAL
Up to $14.99 $5.95
$15.00 to $24.99 $7.95
$25.00 to $54.99 $9.95
$55.00 to $74.99 $12.95
$75.00 to $99.00 $15.95
$100.00 to $124.99 $17.95
$125.00 to $149.99 $19.95
$150.00 to $199.99 $22.95
$200.00 to $249.99 $24.95
$250.00 to $299.99 $26.95
$300.00 to $399.00 $28.95
$400.00 and up $31.95

Oversize Shipments
Although our products are light-weight when ordered in quantity (6 or more) they are often classified as oversize. Oversize shipments are subject to additional charges. Please call 800.346.7295 for the exact charges on your quantity order.

QUANTITY ORDERS & OVERSIZE SHIPMENTS
Oversize charges apply when certain quantities of product are ordered. Below are some examples to help you determine the most efficient quantity to order.
Product Standard Shipping Oversize Charges Apply
Hand Buoys/Regular size 1 to 6 pair 7 to 24 pair
HYDRO-FIT Cuffs 1 to 10 pair 11 to 30 pair
HYDRO-FIT Mini Cuffs 1 to 16 pair 17 to 54 pair
WAVE Belt 1 to 6 pair 7 to 30 pair
HYDRO-FIT Noodle 1 to 4 5 to 24



HYDRO-FIT INCORPORATED   •   800-346-7295 Professional Quality Products for Aquatic Fitness & Therapy since 1987
Phone: 541-484-4361   •   Fax: 541-484-1443   •  Email
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